Question 1

Why should we choose Barton Care over other nursing agencies?

Accepted Answer

Barton Care stands out for its facility-focused model — rather than sending different staff each shift, we build a dedicated team for your facility. This means familiar faces, consistent care, and staff who already know your residents and routines. Combined with our nurse-led administration and rigorous screening, you get a partner that understands clinical care from the inside.

Question 2

How does your facility-focused model work?

Accepted Answer

We assign a core team of nurses and carers to each client facility. Your team gets to know your residents, your processes, and your expectations. This reduces orientation time, improves continuity of care, and means your permanent staff aren’t constantly briefing new agency workers.

Question 3

How quickly can you fill an emergency shift?

Accepted Answer

We understand that staffing emergencies don’t wait. Contact us as soon as you know you need cover — we maintain an active roster of available, pre-screened professionals ready to step in. We aim to confirm staff within 2 hours of your request.

Question 4

What screening do your staff go through?

Accepted Answer

Every Barton Care staff member undergoes thorough screening including verification of qualifications and registration (e.g., AHPRA for nurses), national police checks, reference checks, and our in-house Learn2Care training program covering infection control, manual handling, medication administration, and more.

Question 5

What happens if a staff member doesn’t meet our standards?

Accepted Answer

We take feedback seriously. If a staff member isn’t meeting your expectations, contact us immediately and we will address it — whether that means additional training, reassignment, or replacement. Our reputation depends on your satisfaction.

Question 6

What areas do you cover?

Accepted Answer

We provide staffing across Victoria (Melbourne metro and regional including Geelong, Ballarat, Bendigo, Mornington Peninsula, Gippsland), New South Wales, Tasmania, and the ACT.

Question 7

What are your rates?

Accepted Answer

Our rates vary by role, location, shift type, and duration. Contact us for a tailored quote. We are competitive and transparent with our pricing.

Question 8

How much does Barton Care pay?

Accepted Answer

We offer some of the best pay rates in the industry. Rates vary by role (RN, EN, PCA, FSA), shift type (day, evening, night, weekend, public holiday), and location. Contact us or apply to discuss specific rates.

Question 9

How often do you pay?

Accepted Answer

Weekly. Every week. No exceptions.

Question 10

Do I need experience to apply?

Accepted Answer

For nursing roles (RN, EN), you need valid AHPRA registration and either graduate qualifications or 6 months experience. For PCA roles, you need a Certificate III in Individual Support (or equivalent) and 6 months experience. For FSA roles, we accept candidates from other sectors and provide aged care-specific training.

Question 11

What training do you provide?

Accepted Answer

Every new team member completes our in-house Learn2Care training program before their first placement. Our 11 free Core compliance courses cover the Aged Care Code of Conduct, discrimination and harassment, elder abuse awareness, fire safety, food safety and hygiene, infection prevention and control, open disclosure, privacy and confidentiality, SIRS, the Strengthened Quality Standards, and workplace health and safety. Additional specialist courses are available across Aged Care, Home Care, and NDIS streams.

Question 12

Can I choose which facilities I work at?

Accepted Answer

Yes. Our facility-focused model means we try to place you at consistent facilities close to your home. We work with your preferences on location, shift times, and availability.

Question 13

How quickly can I start working after I apply?

Accepted Answer

Once your application is approved and all compliance requirements are met (screening, training, documentation), many staff begin receiving shifts within 1–2 weeks. The timeline depends on how quickly you can complete the onboarding requirements.

Question 14

Do you sponsor visas?

Accepted Answer

We do not currently sponsor visas. Applicants must have valid Australian working rights.

Question 15

What shifts are available?

Accepted Answer

We offer morning, afternoon, and night shifts including weekends and public holidays. Availability varies by facility and location.

Question 16

Does Barton Care provide both short-term and long-term staffing?

Accepted Answer

Yes. We offer casual staff for emergency backfill and unplanned absences, temporary staff for scheduled leave cover and project-based needs, and permanent recruitment for ongoing roles.

Question 17

What regions does Barton Care serve?

Accepted Answer

We serve metropolitan Melbourne, regional Victoria (Geelong, Ballarat, Bendigo, Mornington, Traralgon, Moe, Bairnsdale, Lakes Entrance, Drouin, Warragul, Wodonga, Sale), Sydney (NSW), Tasmania, and the ACT.

Question 18

Does Barton Care offer training and professional development?

Accepted Answer

Yes. Our in-house Learn2Care platform provides comprehensive training for all staff. We invest in ongoing professional development because better-trained staff deliver better care.

Question 19

How do I contact Barton Care?

Accepted Answer

Phone: (03) 9059 8041. Online: www.bartoncare.com.au/contact-us. Visit: Level 1/2 Eaton Mall, Oakleigh VIC 3166. Or connect with us on Facebook, Instagram, or LinkedIn.

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